Application Support Analyst - London - £45K
My client are a high growth Private Equity-backed leading provider of origination and servicing software solutions for banks, building societies and specialist lenders throughout the UK and Europe. Having received Private Equity investment in June 2017, they are focused on accelerating their growth through acquisition as well as organic growth.
This is a client facing role, providing day to day 3rd line application support as well as technical assistance to clients. You will be part of the Production & Business Support Team, performing Application Support, which is the main contact point for Production Incidents and Business Support Service Requests liaising directly with the Clients.
Skills and Experience:
Experience of dealing with clients and use of ticket logging systems
Excellent organisational and communications skills
Experience of Windows architectures and basic Windows operations techniques
Interfacing with 3rd party application service providers
Ability to create and maintain documentation
Ability to follow procedure
This role requires a disciplined, thorough and meticulous individual
Experience of financial systems preferably mortgage and/or savings systems
Good knowledge of Excel data manipulation will be advantageous