Jobs

Application Support Analyst

  • Location

    London, England

  • Sector:

    Infrastructure

  • Job type:

    Permanent

  • Salary:

    £40000 - £50000 per annum

  • Contact:

    ellie ingamells

  • Contact email:

    info@energonpeople.com

  • Job ref:

    ei105_1561482227

  • Published:

    over 1 year ago

  • Expiry date:

    2019-07-25

  • Startdate:

    ASAP

  • Consultant:

    #

Application Support Analyst - London - £45K

My client are a high growth Private Equity-backed leading provider of origination and servicing software solutions for banks, building societies and specialist lenders throughout the UK and Europe. Having received Private Equity investment in June 2017, they are focused on accelerating their growth through acquisition as well as organic growth.

Role Overview:

This is a client facing role, providing day to day 3rd line application support as well as technical assistance to clients. You will be part of the Production & Business Support Team, performing Application Support, which is the main contact point for Production Incidents and Business Support Service Requests liaising directly with the Clients.

Skills and Experience:

Experience of dealing with clients and use of ticket logging systems

Excellent organisational and communications skills

Experience of Windows architectures and basic Windows operations techniques

Interfacing with 3rd party application service providers

Ability to create and maintain documentation

Ability to follow procedure

This role requires a disciplined, thorough and meticulous individual

Experience of financial systems preferably mortgage and/or savings systems

Good knowledge of Excel data manipulation will be advantageous